FAQs
How do I order?
While browsing our website you can add products to your shopping cart.
Once you have finished selecting your product, proceed through to the checkout.
Your personal and payment details will be collected at checkout and your card will be billed when goods are ready for despatch (excludes special order items).
How do I pay for my order?
Payments can be made using the following methods:
- Credit Card
- PayPal
- Cash or EFTPOS (For in store purchase only)
- Nett Terms (Customer Specific)
Do I get a Tax invoice?
Yes. Jay-Dee Auto Cables issue tax invoice for all items purchased. Once checkout is completed a copy will be sent with your goods. Tax invoices include GST and freight charges.
What happens if an item I have ordered is out of stock?
Jay-Dee Auto Cables endeavours to have most items in stock. This allows most orders to be dispatched within 24 hours from the time your order is placed.
Unfortunately, there are occasions where we may run out of stock or only partially fill your order. In this situation we will contact you to advise of any backordered items.
Your options for backorders:
- We can partially ship your order, sending the balance when it arrives (no additional freight charge), We will contact you if the delay is going to longer than expected
- We can offer a part or full refund if we cannot supply some or any of the goods
Our liability is limited to a refund of the purchase price and any associated shipping costs. We can give no guarantee of future availability of any item listed on our website.
What happens with my personal info?
Please refer to our privacy policy here.
When will I receive my order?
We endeavour to dispatch within 24 hours of your order being placed. Occasionally there can be a slight delay 1-2 days as we await the arrival of incoming goods.
In the case of backordered items, we will update you as events take place, so you remain informed regarding your order.
We generally ship your order choosing the fastest method possible within budget.
Depending on your location, we may use:
- Australia Post Parcel Post (Approx 1-7 Business Days)
- Australia Post Express Post (Check delivery times here)
How much will shipping cost?
Our shipping rates are based on:
- the total weight of your order including packaging (Maximum 22kg per carton)
- your location around Australia
Once these conditions are known our checkout will calculate the appropriate freight charge.
Will my parcel have tracking?
Yes, all orders are sent with tracking numbers.
Do you ship internationally?
No, at this stage we do not not ship worldwide.
We only ship to Australian addresses.
Can I exchange my purchase?
In the event that you have chosen the wrong goods, we can exchange it under the following conditions:
- The item is in its original packaging and is unused
- It is returned to Jay-Dee Auto Cables at your expense
- It is exchanged for goods of same or greater value
Please refer to our Returns Policy here
Can I get a refund?
Please refer to our Refund Policy here
What if my item is faulty?
If your item arrives damaged, or faulty within 7 days, we will pay for return shipping by e-mailing you a pre-paid return label via Australia post, which you will affix to the item and drop off at your nearest post office.
We cannot arrange a pick-up from your delivery address.
If the fault occurs after the first 7 days but within the warranty period, you will need to return the item to us at your own cost.
When returning items back at your own expense we advise returning goods to us registered mail / courier with tracking to ensure their safety as we do not take responsibility for goods lost in transit.
Will my parts be covered by a warranty?
Some items are covered by a manufacturer's warranty, and some are not. An example of parts that are not covered under warranty would be:
- globes
- terminals and lugs
- cable ties and insulation tape.
Other goods like:
- LED lights
- Battery Chargers
will have at least a 12-month manufacturer's warranty.
Where a warranty claim is needed, return the goods to us with a copy of your invoice and a fault description detailing the warranty claim.
We will then forward the goods to the manufacturer and resolve the matter as quickly as possible as per Australian consumer law.
Manufacturer's warranty does not cover:
- improper use
- modification
- poor or incorrect installation
- wear and tear
but does cover things that are caused by the manufacturing process like faulty electronics or waterproof items leaking water, as an example.
The warranty period commences on the date of the tax invoice issued to your nominated e-mail address. During the warranty period if the product is found to be defective it will be repaired / replaced as per the manufacture’s terms and conditions.
Where the identical item is no longer available and a replacement is required, possible options will be offered or a refund if no replacement is suitable (shipping costs excluded).
Can I apply for a credit account?
If you are looking to order regularly or in bulk, you may qualify for a wholesale account. Terms will be offered or negotiated on a case-by-case basis.
To enquire about a wholesale account please contact accounts on (03) 9720 4864 or email accounts@jaydeeautocables.com.au
If you are a re-seller, distributor, wholesaler or simply have a large volume requirement, please contact us and we will be happy to quote on your requirements.
Do you offer Bulk or Special Pricing?
If you are a re-seller, distributor, wholesaler or simply have a large volume requirement, please contact us and we will be happy to quote on your requirements.
Is there a minimum order value?
No, there is no minimum order value, but some products will require you to purchase a minimum order quantity.
For example, small terminals or seals are only available in multiples of 25.
Do you sell over counter?
Yes, we do. Minimum pack sizes will still apply. Cash, credit cards and EFTPOS accepted.
View our location and trading hours.
Can I pick up goods ordered through your online store?
Yes, you may pick up in store. We will notify you via email when your online order is ready for pick up. Our store is open from 8.00 am - 4.30 pm, Monday to Friday.