Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Faulty Items (if applicable)
If your item arrives damaged, or faulty within 7 days, we will pay for return shipping by e-mailing you a pre-paid return label via Australia post, which you will affix to the item and drop off at your nearest post office.
We cannot arrange a pick-up from your delivery address.
If the fault occurs after the first 7 days but within the warranty period, you will need to return the item to us at your own cost.
When returning items back at your own expense we advise returning goods to us using registered mail/courier with tracking to ensure their safety as we do not take responsibility for goods lost in transit.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Special Order items (if applicable)
Only regular stocked items may be refunded, unfortunately Special Order items cannot be refunded.
Exchanges (if applicable)
In the event that you have chosen the wrong goods, we can exchange it under the following conditions:
The item is in its original packaging and is unused.
It is returned to Jay-Dee Auto Cables at your expense
It is exchanged for goods of same or greater value
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box 824, Bayswater, Victoria 3153.
To return your product, you should mail your product to: P.O. Box 824, Bayswater, Victoria 3153.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Opens external website in a new window. Opens in a new window. Opens external website. Customer information - Jay-Dee Auto Cables - Checkout